Privacy Policy
Effective Date: 1st, Sep, 2025
Last Updated: 9th, Oct, 2025
1. Introduction
Welcome to Universal RBM (“Universal RBM,” “we,” “our,” or “us”).
We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.universal-rbm.com (the “Website”), use our services, or interact with us in any other way.
By using our Website or services, you acknowledge that you have read and understood this Policy.
2. Scope of this Policy
This Policy applies to all users worldwide who access our Website or services, regardless of their country of residence.
We comply with major international privacy laws, including:
General Data Protection Regulation (GDPR) – European Union & United Kingdom
California Consumer Privacy Act (CCPA/CPRA) – United States (California residents)
Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
Australian Privacy Principles (APPs) – Australia
Act on the Protection of Personal Information (APPI) – Japan
3. Information We Collect
We collect personal and non-personal data to provide and improve our services.
a. Personal Information
When you use our Website or contact us, we may collect:
Name, email address, phone number, and company name
Payment or billing information (if applicable)
Account login credentials (if user registration is available)
Any information voluntarily provided through forms, surveys, or support requests
b. Automatically Collected Information
When you visit our Website, we may automatically collect:
IP address, device ID, browser type, and operating system
Pages viewed, links clicked, and time spent on our site
Referring URL or source of traffic
Cookies and similar technologies (see Section 6)
4. How We Use Your Information
We use collected information to:
Provide, operate, and improve our Website and services
Respond to inquiries, provide support, and communicate with you
Process transactions and manage accounts (if applicable)
Personalize user experience and deliver relevant content
Analyze usage and trends for business improvement
Send marketing communications with your consent (where applicable)
Comply with legal obligations and enforce our terms of service
5. Legal Bases for Processing (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data based on one or more of the following legal grounds:
Consent: You have given us explicit permission.
Contract: Processing is necessary to fulfill a contract with you.
Legal Obligation: Processing required by law or regulation.
Legitimate Interests: For purposes such as security, business analysis, and communication (balanced against your rights).
6. Cookies and Tracking Technologies
We use cookies, pixels, and analytics tools to enhance website performance and personalize user experience.
Cookies help us understand visitor behavior, remember preferences, and improve functionality.
You can manage or disable cookies through your browser settings. For more information, please refer to our [Cookie Policy] (if available).
7. Data Sharing and Disclosure
We do not sell personal data.
However, we may share information with:
Service Providers: Third-party vendors that help us host, analyze, and operate the Website (e.g., analytics, payment, or IT services).
Legal Authorities: When required by law, court order, or regulatory request.
Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
All partners are contractually obligated to protect your information and process it only as instructed.
8. International Data Transfers
Your personal information may be transferred to and processed in countries outside your own, including those without equivalent data protection laws.
When we transfer data internationally, we implement appropriate safeguards, such as:
Standard Contractual Clauses (SCCs) under GDPR
Data Processing Agreements with third parties
Compliance with recognized privacy frameworks (e.g., EU-U.S. Data Privacy Framework)
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.
After that, your information will be securely deleted or anonymized.
10. Data Security
We apply technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
These include encryption, access control, secure storage, and periodic security reviews.
However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute protection.
11. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
Access and receive a copy of your personal information
Correct or update inaccurate information
Request deletion (“right to be forgotten”)
Withdraw consent to processing at any time
Object to or restrict certain types of processing
Request data portability
Lodge a complaint with your local data protection authority
To exercise these rights, please contact us at [Insert Contact Email]. We will respond within the timeframe required by law.
12. Children’s Privacy
Our Website and services are not directed to children under 16 years old.
We do not knowingly collect personal information from minors. If you believe a child has provided us data, please contact us to have it removed.
13. Third-Party Links and Services
Our Website may include links to external websites, plug-ins, or applications operated by third parties.
We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any information.
14. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.
When updated, we will revise the “Last Updated” date and post the new version on this page.
We encourage you to review this page regularly to stay informed.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
